Closed Bounce error

beerForo

Well-known member
Licensed customer
Affected version
2.3.8
When setting soft bounce threshold to 1:
1769829272515.webp
And the email soft bounces:
1769829312774.webp
The user is still valid:
1769829339453.webp

UPDATE:
It would appear you would need to set it similar to this to get a soft bounce to invalidate a user.
1769884405531.webp
 
Last edited:
Automated triage: As designed

Thank you for reporting this issue. The soft bounce threshold only triggers when all three of its values are met together: number of bounces, number of days with bounces, and days between the oldest and newest bounce. With only the bounce count lowered to 1, the other two values still prevented the account from being marked as bounced, which matches the setup in your update.

This is an automated assessment. A member of staff may review and update it.
 
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