Recent content by Hobbes

Comments of this nature are unprofessional and do not reflect well on the company—particularly in a public forum where current and prospective customers may be evaluating how support concerns are handled. Rather than constructively addressing the issue, these remarks continue to downplay...

Paul, I want to be clear that this is not about your personal workload, past dedication, or time off, all of which I respect. Everyone deserves vacation time, and I recognize the effort it takes to support a product over many years. That said, the core issue here remains unchanged: there was no...

Have you even looked at our ticket? To clarify why we consider this issue critical on our end, I want to outline what we are actively experiencing on the live site and have been since November (when the original ticket was submitted.) We have multiple members, from different geographic...

With Xenforo.com specifically? No. My own SLA agreements—or how I structure support for my business—aren’t relevant here. In this context, I am the customer requesting support from XenForo, a service for which I pay several hundred dollars per month. Support is not optional or ancillary in...

Excuse me? The purpose of a support forum is, first and foremost, to facilitate support. I have approached this situation with professionalism and respect throughout. Constructive or critical feedback should not be viewed as inappropriate—particularly when it concerns prolonged lack of...

That's one of the most unprofessional things I've seen come out of any Xenforo staffs mouths.

That's your response to this? That's we've been around long enough? Wow.

I understand that XenForo is not a 24/7 operation, and I’m not expecting round-the-clock support. This isn’t about immediate resolution or constant availability—it’s about basic acknowledgment and communication within a reasonable timeframe. 5 days is a long time for no response, even for a...

Patience is absolutely important, and I’ve exercised it. This isn’t about expecting instant responses or special treatment—it’s about reasonable communication when a service issue remains unacknowledged for an extended period of time. Five days without any response, including a simple...

Hello, I currently have an ongoing support ticket that has been open for some time and was never resolved. I have followed up on that ticket multiple times since Sunday, December 28, yet it has now been five days without any response from your support team. On Tuesday, December 30, I opened a...

PM incoming. We were up for a few hours today, and then it just went down again a few minutes ago.

I have received no response from tech support in 24 hours and we've been offline for almost an entire day. Can someone please help us?

Anyone? Bueller? Bueller?

Having a weird issue; our IP logging doesn't seem to be working for new users that registered to the forum. All of our existing users are logging/showing IP's fine (whether checking on the front side of the forum or in the admin panel,) but several new users show no IP address at all. I know...

No no I jumped the gun. We really like the Empire themes, we were just bummed they broke on update and I haven't found many great replacements for them! We'll wait patiently! Thank you for the update!