Mike Edge
Well-known member
Yeap, but they only handle sales and level 1 support via phone. Network admins are tickets only as they are down in the data center where the servers are housed, not in a cubicle. Trust me, I been trying all night, every call leads to the same answer of you'll need to wait for a ticket update. They house over 300,000 servers across 4 centers, three in France and one where our servers are located in Canada. Sadly tonight, I'm learning we are just a number. Last time I dealt with beyond level one, was a hardware replacement. They were fast and friendly, very un-like tonight.