First, your demo doesn't work... so I'm like ok... I'll go buy it.
Then your charging a setup fee? What is this setup fee? A $10 base fee, then a FORCED billing cycle. You know this is starting to remind of clash of clash and all of these in-app charges? Once you set a flat rate and I can renew when I want (not a surprise statement from paypal), I'll purchase. I don't mind paying for things, but this is not a good way to start. You might as well make the INSTALLATION ASSISTANCE FREE because that's what SETUP usually sounds like.
View attachment 167438
Hello,
@gforce !
Can you please clarify what does not work on our demo? Just visit the link
https://xf2.addonslab.com/index.php?forums/guest-posting.9/ and you will see Post thread button as a guest, and you will be able to post a thread. You can also see some other threads/replies posted as a guest there.
Thank you for your comments regarding the phrasing on our purchase page. The software we are using is called WHMCS, it is very famous software specialized in selling domains. The phrasing comes from the idea of "provisioning" a service for the first time. So, if a service costs X USD, and yearly extension costs Y USD, the difference of "X-Y" is called service setup fee - something you pay only the first time you start the service with us, and you do not pay every next year when you just extend a service. Service can be any contract with us, not just purchasing an add-on. Installation assistance, on the other hand, is additional help to install the add-on, which means we ask for your site details, login and install the add-on and configure it as needed. This is not done by default and costs additional 30 USD if you want such help.
Even though our add-ons, for now, have yearly renewal only, we might decide to publish an add-on with monthly renewal (e.g. monthly 1.99 USD or early 10 USD), and it is up to the custom to choose how they want to pay. Hence the phrase "Choose your billing cycle", which for now has only an option to renew annually.
In your screenshot, on the right side, you can see the summary of your purchase. It says the payment due for today is 34.99 USD, and annually you will need to pay 25.00 USD. And please have a look at our add-on page here on XenForo, where all prices are highlighted with
bold. Here is a screenshot:
As you can see, the prices are mentioned exactly as you see them in our purchase page.
You can also see, that your initial
$34.99 USD payment
"that includes one year of support and updates with permanent access to product versions released in license validity period". There is no forced billing cycle, once your support/updates expire it is up to you to decide if you want to extend the service or just keep using the version you are using. And there is no automatic renewal, and there has never been and it is not mentioned anywhere in our text, that after one year your card will be billed automatically. If you are not sure about such cases, feel free to ask us here.
I hope I have addressed all your concerns. Feel free to contact us if you have any other questions.
Thank you!