I see vB and IPB support, sales and development people all over their websites and other websites (Admin Zone) answering questions, talking about development and direction of the software. It's almost in the DNA of forum discussion software developers and users to use forum software for communication with customers. That was apparently true with XenForo developers while at vB and at XenForo initially. In fact, that communication with customers is a large part of XenForo's initial commercial success.
We might just have to agree to disagree on the importance of this, though. I do agree that you see a lot of staff at vb.com posting. But, as I suggested above, I am not sure there is any substantive difference between what we have here and what we have there.
By this I mean, if you read through on vb.com, you really don't get much, what you do get is not that reliable, and I would say (that is, this is my point of view) it is actually worse in the big picture.
Some case in points-
The staff turnover and changes. There was the Adrian Harris/Fabian phase where we were told, going on for a lengthy period of time all about what was coming and the new agile development. We were told that Kevin Sours was the haed of development and that Edwin was in charge of the CMS. We were told all about new features, upcoming changes (Sophie's UI mock-up, Zoltan's search, e.g.)....and then none of that happened. Hate and discontent, a period of more than a year when nothing really was done except bug fixes (which are important, too, but not anything really that interesting). Then Lawrence Cole came, said that they had gotten the message and things would be different. But, that nothing that was said before was "official" and neither was anything that did not come on official letterhead (whatever the heck that meant for an online business that has never sent a piece of real mail to me). Now, they are basically silent on vB4 development. In recent weeks, I have seen several people ask whether Kevin Sours was still in charge of development. I never saw that one answered. So, while I definitely agree with the fact that a lot of the staff post over at vB.com, nothing substantive or authoritative or trustworthy seems to get posted.
Lack of substantive information. To take off from the previous point, again, I rarely see anything worth a damn posted. The vB5Connect "rollout" is a good example. They posted about vB5 on their facebook page and released three photos. People immediately posted on vB.com about this. I read (from staff members) that there was going to be a demo at forumcon; that it was not even in alpha yet; that the photos were of mockups; that this version would largely be a re-write; that jquery will be used; that there was a "live" demo site at forumcon of vB5Connect;it will be released later this year; "
more details/additional previews will be released in the coming weeks/months"; the mockups were "a Teaser and people who visited ForumCon had more access and more information."; that Paul M was working on vB5 Connect;".
Okay, now, this is going to be the next version of vB. But, despite numerous questions about this, there was dispute about whether it was a live demo at forumcon or more mockups. No answer about any any features. No answer about tagging system. No one could (or would) answer if if it is going to use HTML5 or css3, whether content would be held in one table or each gets its own table, or what JS Libraries are used.
Basically, it was what they claimed- a Teaser, but the majority of the staff confirmed that they don't have any info. After reading all the posts, I am left with a lot more questions than answers and the answers I got, I don't trust. I really do not believe that there was a live demo at forumcon. Almost certainly, someone would have posted their experiences or posted video or even stated they tried it. But several days later, nothing. The only one report was from Carlos who said there was nothing there to see at the vB booth.
Now, I agree that there is a feeling of vb.com being staffed with people responding to posts. But, over the past, say 2 years, I have very little feeling that anything of substance or that is reliable is posted. In fact, at this point, I don't believe anything that is posted from staff there.
So the lack of communication stands out for two reasons, it is unusual in the forum software business, it is unusual for the principals involved.
Right, but see my above comments. The stuff you do get from vb is not very reliable, IMHO. So, its value is nil to me. This thread has made me think about this, but starting about 2 years ago, I stopped viewing vB.com as a source of reliable information. So, the relative value of getting a lot of rubbish posted by staff (what happens there) and not getting much communication from Kier or Mike on future updates should be weighed. Now, don't get me wrong. I would love to know more about development here and plans. But in absolute value, I feel worse off with what I get from vB.com. I don't believe what they post and so, it is useless to me. Here, I don't get as much as I would like in an ideal world. But, what I do get, I trust.
It also stands out for a third reason, its bad for business. And from every point of view, customer loyalty, customer service, product development and sales.
Why did the principals suddenly stop doing what is so much in their best interest to do?
I agree that it would be in their interest to post more. But, my guess is that a big problem is legal fees and pressure from the lawsuit. Given that they don't have infinite resources, my guess is that they have decided to take from the posting and use that time to work on other things. (One point I will disagree on, though, is that I don't believe that their lack of posting hurts development. I suspect the opposite is true- the time they had spent on posting in the past is now available for development. Unless they are doing something else with that time (maybe spending it with family, or even a hobby) that is time available for development. I do agree that it may hurt sales, though. However, I don't have any idea how appreciable this might be. To be honest, I suspect that, like with vB, the vast majority of customers don't check the forums, don't participate, and could care less. I also suspect that many site owners actually buy on the recommendation of their website developer and maybe never even join the site themselves. So, while the passionate folks here notice the goings on, I think many are oblivious to anything that happens here.