MG 1.1 Bought XenGallery Addon Cannot install It

Agatha

Member
Sorry if this has been posted somewhere already ...

I bought xengallery, latest one, and I uploaded all folders to the right folders and when i try and install it say
"Please enter a valid file name. The requested file could not be read."
also when i try and upload from the computer it says "The files associated with this add-on could not be found. Please upload them and try again."

please help!
 
I upload the folders from js, library and styles/default to the js, library and styles/default folders in my root folder which is in 'forumsXenforo'

I also tried uploading the xml file using forumsXenforo/library/XenGallery/addon-XenGallery.xml
 
They do seem to be in the correct place.

I think we've occasionally seen this with people using FileZilla.

Check what the file transfer type is set as. I think there's three options. Auto, ASCII and Binary. Generally Auto should work, but otherwise make sure Binary is selected:

upload_2017-6-28_18-8-35.webp

(I borrowed this screenshot from elsewhere, and things might have changed now).

Alternatively, use a different FTP client such as WinSCP and try again.
 
weird thing is, the xml file is in the library, but when I try to enter enter library/XenGallery/addon-XenGallery.xml and submit the form ot wont work. I also tried forumsXenforo/library/XenGallery/addon-XenGallery.xml

still would not work.
 
Please shoot us a quick message via the contact form: Contact Us

Once you have done that, you'll be redirected to a form where you can submit information in the "Sensitive Data" field. Please add your FTP login and Admin CP login details in there.

Obviously you don't have active support right now but I think it's right we stretch that rule slightly so you can actually use your new purchase without much more delay and get you up and running :)
 
Back
Top Bottom