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XF 1.1 Unable to send email - Server Error Log

Discussion in 'Troubleshooting and Problems' started by Junior, Jul 28, 2012.

  1. Junior

    Junior Well-Known Member

    On July 14 and error log was generated that failed to send an email. Since then all users have been unable to receive a registration email.

    Error Info
    Zend_Mail_Transport_Exception: Unable to send mail. - library/Zend/Mail/Transport/Sendmail.php:137
    Generated By: ⓘⓢⓐ ~\(≧▽≦)/~ じò ぴé じò ぴé, Jul 14, 2012
    Stack Trace
    #0 /home/x/public_html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
    #1 /home/x/public_html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #2 /home/x/public_html/library/XenForo/Mail.php(170): Zend_Mail->send()
    #3 /home/x/public_html/library/XenForo/Mail.php(145): XenForo_Mail->sendMail(Object(Zend_Mail))
    #4 /home/x/public_html/library/XenForo/Model/UserConfirmation.php(124): XenForo_Mail->send('HiddenEmail@yahoo...', '????????? ~\(??...')
    #5 /home/x/public_html/library/XenForo/ControllerPublic/AccountConfirmation.php(98): XenForo_Model_UserConfirmation->sendEmailConfirmation(Array)
    #6 /home/x/public_html/library/XenForo/FrontController.php(310): XenForo_ControllerPublic_AccountConfirmation->actionResend()
    #7 /home/x/public_html/library/XenForo/FrontController.php(132): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #8 /home/x/public_html/index.php(13): XenForo_FrontController->run()
    #9 {main}
    I've found the users account and Approved their account. I tried registering a new account and having and email sent but never got one. How can I start receiving emails again? Also I have 186 users now that have unconfirmed email accounts, how can I approve all of these?
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Basically contact your mail host or setup a different mail server:

    Admin CP -> Home -> Options -> Email Options -> Email Transport Method

    Here is a guide for using Google as your SMTP server:


    Tize likes this.
  3. Junior

    Junior Well-Known Member

    No one seems to know a fix server side then huh? Just a work around.
  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Assuming the SMTP credentials are correct, the fix is to contact your mail host, pull the logs, and see exactly what the failure is. Maybe the recipient address is rejecting the email. The logs will tell.

    If no emails are getting through then the SMTP credentials are probably not correct. That is when you would specify a different SMTP host in your options.
  5. Junior

    Junior Well-Known Member

    Checked my errors logs and I seem to be getting errors with the SMTP. Emails are also not sending out. There are two errors being produced.

    1. No connection has been established to smtp.google.com
    Zend_Mail_Protocol_Exception: No connection has been established to smtp.google.com - library/Zend/Mail/Protocol/Abstract.php:319
    #0 /home/x/public_html/library/Zend/Mail/Protocol/Smtp.php(338): Zend_Mail_Protocol_Abstract->_send('RSET')
    #1 /home/x/public_html/library/Zend/Mail/Transport/Smtp.php(203): Zend_Mail_Protocol_Smtp->rset()
    #2 /home/x/public_html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
    #3 /home/x/public_html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #4 /home/x/public_html/library/XenForo/Mail.php(170): Zend_Mail->send()
    #5 /home/x/public_html/library/XenForo/Mail.php(145): XenForo_Mail->sendMail(Object(Zend_Mail))
    #6 /home/x/public_html/library/XenForo/Mail.php(197): XenForo_Mail->send('xxxx@li...', 'x', Array, '', '', '')
    #7 /home/x/public_html/library/XenForo/Model/ThreadWatch.php(234): XenForo_Mail->queue('xxx@li...', 'xxx')
    #8 /home/x/public_html/library/XenForo/DataWriter/DiscussionMessage/Post.php(108): XenForo_Model_ThreadWatch->sendNotificationToWatchUsersOnReply(Array, NULL, Array)
    #9 /home/x/public_html/library/XenForo/DataWriter.php(1399): XenForo_DataWriter_DiscussionMessage_Post->_postSaveAfterTransaction()
    #10 /home/x/public_html/library/XenForo/ControllerPublic/Thread.php(504): XenForo_DataWriter->save()
    #11 /home/x/public_html/library/XenForo/FrontController.php(310): XenForo_ControllerPublic_Thread->actionAddReply()
    #12 /home/x/public_html/library/XenForo/FrontController.php(132): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #13 /home/x/public_html/index.php(13): XenForo_FrontController->run()
    #14 {main}

    2. Could not open socket
    Zend_Mail_Protocol_Exception: Could not open socket - library/Zend/Mail/Protocol/Abstract.php:277
    #0 /home/x/public_html/library/Zend/Mail/Protocol/Smtp.php(167): Zend_Mail_Protocol_Abstract->_connect('tcp://smtp.goog...')
    #1 /home/x/public_html/library/Zend/Mail/Transport/Smtp.php(199): Zend_Mail_Protocol_Smtp->connect()
    #2 /home/x/public_html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
    #3 /home/x/public_html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #4 /home/x/public_html/library/XenForo/Mail.php(170): Zend_Mail->send()
    #5 /home/x/public_html/library/XenForo/Mail.php(145): XenForo_Mail->sendMail(Object(Zend_Mail))
    #6 /home/x/public_html/library/XenForo/Model/UserConfirmation.php(208): XenForo_Mail->send('x@gm...', 'xxx')
    #7 /home/x/public_html/library/XenForo/ControllerPublic/LostPassword.php(86): XenForo_Model_UserConfirmation->sendPasswordResetRequest(Array)
    #8 /home/x/public_html/library/XenForo/FrontController.php(310): XenForo_ControllerPublic_LostPassword->actionLost()
    #9 /home/x/public_html/library/XenForo/FrontController.php(132): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #10 /home/x/public_html/index.php(13): XenForo_FrontController->run()
    #11 {main}
    My SMTP is set up is - smtp.google.com:587 (TLS)

    Edit: My god...that says smtp.google.com instead of gmail :|
  6. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

  7. Junior

    Junior Well-Known Member

    I got it, I had it as .google instead of .gmail for my SMTP
  8. gp74

    gp74 New Member

    Mandrill integration just wouldn't work for me - like another poster experienced, I believe the issue is at my host's firewall not letting connections on any of the SMTP ports out.

    Edit - actually I was able to log into the server hosting my forum, and authenticate with Mandrill SMTP from a telnet session using AUTH LOGIN and base64 encoded username and password from Mandrill - but the Xenforo software on the same server just gets connection timeouts.
    Last edited: Apr 12, 2017
  9. Allpar Dave

    Allpar Dave Member

    I had this problem suddenly arise recently, while using the same Sendgrid credentials I've had. I found out that it seems to only occur under SSL and TLS encryption. Not sure what's going on there. When I send via SSL, I get the socket error. When I send via TLS, I get an openssl error:

    stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE

    I did make the php.ini change - extension=php_openssl.dll
    Last edited: Apr 19, 2017

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