Tickets [Paid] 2.7.0

[iFactory3D]

Unfortunately very bad support. We have been waiting for a solution to our problem for several days.

 

[Naz]

Unfortunately very bad support. We have been waiting for a solution to our problem for several days.

I've responded to your ticket now but worth mentioning that in my last response to you, on Tuesday, I did specifically say that my responses would be delayed as the notice at the top of my website also suggests.

 

[Naz]

NixFifty updated Tickets with a new update entry:

Version 2.2.5

• Ensure last ticket message in ticket list view is anonymized.
• Add the ability to automatically set the status of a ticket upon soft-delete

Read the rest of this update entry...

 

[KSA]

Excellent add-on, clean and powerful. I am totally happy with it. If the author allows me I have a few suggestion:

-add staff note (non visible to ticket owner)
-add predefined responses category based.
-add warnings tab next to user activity.

 

[kankan]

Hello
New suggestions also :

• keep prefixes active when moving ticket from a category to another.
• display ticket #id info for each ticket line in queue (before or after ticket title ?)
• ability to search by ticket id

 

[kankan]

When a guest opens a ticket, and when this guest creates an account with the same email address, it should be nice for him to be able to access its ticket opened previously as a guest.
In the state, system reports that no ticket exists for this user.

 

[kankan]

When a guest opens a ticket, and when this guest creates an account with the same email address, it should be nice for him to be able to access its ticket opened previously as a guest.
In the state, system reports that no ticket exists for this user.

Same "issue" for users who are invited to a ticket. Their ticket page displays no ticket...

 

[Naz]

NixFifty updated Tickets with a new update entry:

Version 2.3.0

• Add ability to ban specific emails from Ticket system.
• Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
• Add ability to copy ticket user's email to clipboard, if the visitor can see it.
• Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
• Fix an issue with BB code rendering when using predefined responses.
• Ensure the captcha displays when replying or...

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[kankan]

Thank you for the update @NixFifty
Guest are not allowed to display their ticket after creating their account. Same for user who are invited to tickets.
Could that be fixed in next release ?

 

[Tasanar]

Is there a demo site set up anywhere for this?

 

[KSA]

NixFifty updated Tickets with a new update entry:

Version 2.3.0



Read the rest of this update entry...

The BB issue for predefined responses on RTL is still there.

 

[MineAqua]

This addon works to create tickets with custom fields?

 

[kankan]

This addon works to create tickets with custom fields?

Yes it does.

 

[untuned]

Does this addon allow for importing received emails into a ticket? We're currently using Tawk.to for chat / ticketing, but we would also like for users to send us an email (example contact@example.com), and receive ticket login details as a response (with notifications as well).

 

[securedme]

@NixFifty This add-on conflicts with https://xenforo.com/community/threads/ozzmodz-prefix-actions.141770/ when adding ticket prefixes.

It can be reproduced 100%.

 

[Nirjonadda]

@NixFifty Please can you confirm? If we use "Replace Contact Us form with Tickets" then Guest user how to get Alerts respond when we have reply to this ticket?

 

[Naz]

NixFifty updated Tickets with a new update entry:

Version 2.3.1

• Add support for value pruning for fields that are editable only once.
• Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
• Implement warnings for ticket messages.
• Fix incorrect column definition for match types on ticket fields.
• Fix API missing permission check for setting prefix on a ticket.
• Fix ticket discussion threads would not correctly attach to...

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[mr.firas]

thanks

 

[Naz]

NixFifty updated Tickets with a new update entry:

Version 2.3.2

• Fixes for converting a conversation/thread to a ticket.
• Fixes for converting a ticket to a thread, this includes incorrect assignment of the first post in the thread's IP.
• Enable shadow-ban function even if most spam checks are disabled.
• Reduce over-fetching of tickets when viewing a category.
• Reduce queries from redundant ticket counter rebuilds.
• Use XF cache backend where applicable for ticket last read date.

Read the rest of this update entry...

 

[Cannabis Ape]

I assume tickets can only been seen by the user who created the ticked and mods?