Threadloom Search for XenForo 1.5.x [Deleted]
- Thread starter threadloom
- Start date
threadloom
Well-known member
Looking into this now - is this a constant error you're seeing or random times?
Satix
Member
It's a constant error unfortunately.
threadloom
Well-known member
Over the past week, some customers have reported slow search speeds with Threadloom Search. We've reproduced the issue and can confirm that this is an issue with our infrastructure.
Over the past year, Threadloom Search has grown rapidly to serve tens of millions of users. As a result, we have been migrating to a more scalable solution that combines Google Cloud, Microsoft Azure, and Elastic Cloud.
As part of this migration, some customers are experiencing faster search speeds, while others have been impacted by configuration and production issues that have resulted in slow search speeds. This occurs primarily during US daytime hours.
We are working to resolve this issue as quickly as possible. In addition to tackling the aforementioned issues, we are in the process of quintupling the number of cores in our deployment.
As we work through this issue, you may notice some delays to real-time indexing, and periodic interruptions to your cloud sync. This is normal, but if you have any concerns or questions, feel free to reach out to us via email or chat. We will also post updates here as we make progress.
In the meantime, if your site is affected by slow search speeds, please feel free to toggle Threadloom Search off in the your Admin Control Panel (Options > Threadloom). However, we would like to ask customers to continue to keep cron jobs active, in order to help us with our troubleshooting.
Finally, for all paying customers of Threadloom Search, we are issuing credits to cover the rest of 2018 (this month and next month).
We apologize for the inconvenience, and thank you for your patience and understanding.
Over the past year, Threadloom Search has grown rapidly to serve tens of millions of users. As a result, we have been migrating to a more scalable solution that combines Google Cloud, Microsoft Azure, and Elastic Cloud.
As part of this migration, some customers are experiencing faster search speeds, while others have been impacted by configuration and production issues that have resulted in slow search speeds. This occurs primarily during US daytime hours.
We are working to resolve this issue as quickly as possible. In addition to tackling the aforementioned issues, we are in the process of quintupling the number of cores in our deployment.
As we work through this issue, you may notice some delays to real-time indexing, and periodic interruptions to your cloud sync. This is normal, but if you have any concerns or questions, feel free to reach out to us via email or chat. We will also post updates here as we make progress.
In the meantime, if your site is affected by slow search speeds, please feel free to toggle Threadloom Search off in the your Admin Control Panel (Options > Threadloom). However, we would like to ask customers to continue to keep cron jobs active, in order to help us with our troubleshooting.
Finally, for all paying customers of Threadloom Search, we are issuing credits to cover the rest of 2018 (this month and next month).
We apologize for the inconvenience, and thank you for your patience and understanding.
threadloom
Well-known member
Last week, we sent an email about a slowdown affecting some Threadloom Search customers due to significant growth in usage of Threadloom.
As a result, last week, we completed a series of search optimizations and infrastructure improvements. This included upgrading our clusters with additional memory, storage, and more than 10 times as many CPU cores.
As of Thanksgiving morning, the Search speed issue has been resolved. Our speed and availability have been at 100% since last Thursday. Affected sites should no longer see intermittent Search timeouts, and Search speeds should now be at least as fast – if not faster – for all Search customers.
Thank you for your patience and support.
As a result, last week, we completed a series of search optimizations and infrastructure improvements. This included upgrading our clusters with additional memory, storage, and more than 10 times as many CPU cores.
As of Thanksgiving morning, the Search speed issue has been resolved. Our speed and availability have been at 100% since last Thursday. Affected sites should no longer see intermittent Search timeouts, and Search speeds should now be at least as fast – if not faster – for all Search customers.
Thank you for your patience and support.
threadloom
Well-known member
Just wanted to confirm that you are no longer seeing errors in your dashboard.
threadloom
Well-known member
Will start a listing in 2.x, but our addon does support Xenforo 2.1 beta, for those looking to upgrade and not lose the ability to search.
motowebmaster
Well-known member
Does this addon, for XF 1.5, support php 7 ?
thomas1
Well-known member
threadloom
Well-known member
We do support PHP 7.x - if you have any other questions, I would be happy to answer them for you!
Happy New Year!
imno007
Well-known member
@threadloom
I previously had Threadloom enabled on a shared host and ran it and the sync function without any issues. That was the beta version for XF2. The latest stable version for XF2 (v.1.0.0), though, is apparently eating up a crazy amount of cpu time and and the host has twice had to kill all ongoing processes, since all sites on the server either won't load at all or load only very slowly until they do so. I've seen zero error messages on my end, but it doesn't happen with the sync disabled, does happen when it is enabled, so I think it's safe to say it's something to do with the sync cron. I would suspect it was just my shared server not having enough resources, if not for the fact that I synced the posts with the same settings using the beta version, on the same server. So of course I'm wondering if the problem is with this latest version. Have there been any similar reports....?
The other possibility is that it's some conflict with @ThemeHouse 's Topics addon, since I wasn't using it last time I was running Threadloom. I would have liked to try running Threadloom with the sync enabled one more time, but with Topics disabled, just to be sure, but unfortunately I got this little missive from my host after the last time:
EDIT: Just got this response from host, if it's helpful at all:
I previously had Threadloom enabled on a shared host and ran it and the sync function without any issues. That was the beta version for XF2. The latest stable version for XF2 (v.1.0.0), though, is apparently eating up a crazy amount of cpu time and and the host has twice had to kill all ongoing processes, since all sites on the server either won't load at all or load only very slowly until they do so. I've seen zero error messages on my end, but it doesn't happen with the sync disabled, does happen when it is enabled, so I think it's safe to say it's something to do with the sync cron. I would suspect it was just my shared server not having enough resources, if not for the fact that I synced the posts with the same settings using the beta version, on the same server. So of course I'm wondering if the problem is with this latest version. Have there been any similar reports....?
The other possibility is that it's some conflict with @ThemeHouse 's Topics addon, since I wasn't using it last time I was running Threadloom. I would have liked to try running Threadloom with the sync enabled one more time, but with Topics disabled, just to be sure, but unfortunately I got this little missive from my host after the last time:
EDIT: Just got this response from host, if it's helpful at all:
Last edited:
threadloom
Well-known member
So I'm clear, we are talking for a XF 2.0 or XF 2.1 forum? So far we haven't had any other reports with 2.x, but when you mentioned shared setup, can you provide any details to what type of environment you are on? Feel free to provide this information via conversation if easier for you.
imno007
Well-known member
Conversation sent. Thank you
HannahP
Well-known member
Since upgrading to the 2.1 release candidate I've been getting this error when the "Sync updated posts" cron runs every hour:
ErrorException: Threadloom Error, sync halted. If this persists, please contact Threadloom support.
Error: failed due to db error: MySQL statement prepare error [1054]: Unknown column 'first_post_likes' in 'field list' src/XF/Error.php:75
Generated by: Unknown account Jan 20, 2019 at 9:48 AM
Stack trace
#0 src/XF.php(189): XF\Error->logError('Threadloom Erro...', false)
#1 src/addons/Threadloom/Search/Repository/Sync.php(100): XF::logError('Threadloom Erro...')
#2 src/addons/Threadloom/Search/Cron/Sync.php(10): Threadloom\Search\Repository\Sync->sync()
#3 [internal function]: Threadloom\Search\Cron\Sync::sync(Object(XF\Entity\CronEntry))
#4 src/XF/Job/Cron.php(35): call_user_func(Array, Object(XF\Entity\CronEntry))
#5 src/XF/Job/Manager.php(253): XF\Job\Cron->run(G)
#6 src/XF/Job/Manager.php(195): XF\Job\Manager->runJobInternal(Array, G)
#7 src/XF/Job/Manager.php(79): XF\Job\Manager->runJobEntry(Array, G)
#8 job.php(42): XF\Job\Manager->runQueue(false, 8)
#9 {main}
Request state
array(4) {
["url"] => string(8) "/job.php"
["referrer"] => string(55) "https://bukowskiforum.com/admin.php?logs/server-errors/"
["_GET"] => array(0) {
}
["_POST"] => array(0) {
}
}
threadloom
Well-known member
When you upgrade from 2.0.x to 2.1.x, please send us a helpdesk ticket, as we will need to change your forum schema. I'll put in the request for you, since you posted your forum url. Will follow up with the email on file.
For others seeing an error similar, we have a helpdesk article, in case you are upgrading from 1.5 as well.
How do I upgrade the Threadloom plug-in from XenForo 1.x or 2.0.x, to XenForo 2.1.x?
Below are instructions for upgrading the Threadloom plug-in to XenForo 2.1.x, from an earlier platform version, i.e., XenForo 1.5.x or XenForo 2.0.x. Upgrading from XenForo 1.5.x to 2.1 After upgra...
support.threadloom.com
threadloom
Well-known member
Unfortunately, not at the moment. We are working on these small items now in preparation for 2.1.x final. Will be creating a dedicated 2.x product page when it does to keep you updated.
Brent W
Well-known member
How is the Wordpress integration? I have a pretty complex Wordpress setup using custom fields and looking for the best search system for it. https://www.bamapolitics.com and https://forum.bamapolitics.com are the urls.
HannahP
Well-known member
I'm still seeing the error.
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