Mr Lucky
Well-known member
The themehosue forum has a notice at the top:
Please note: This forum is primarily intended for receiving help from other ThemeHouse customers, and official support from the ThemeHouse team is not guaranteed here. If you require urgent support is his highly recommended that you Create a Ticket with the relevant information.
That seems very strange to me, one of the reasons you would go to a forum is to see if other people have the same problem as yourself, and any response (especially from the developer).
If the developer does not supply answers in the forum, all it mans you then have to raise a ticket that may well be a duplicate of someoene else's ticket, which wastes everyone's time. If the answer had been sitting there in the discussion there would be no need for the ticket, the delay of getting it answered and the developers' time in answering a duplicate ticket.
NB: I have also found the support from this company (regarding other addons), both in the forum and via ticket, to be less than ideal. I do also have this addon, which I got when it was from Waindigo, and am not looking forward to the possibility of either now having to pay for something my forum members have got used to or having to uninstall it and hope they don't mind too much. I don't mind paying for good addons and support, but when you install something thinking it is free, it doesn't seem right to me that subsequently a charge is suddenly slapped on it.