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Style preview not working in IE8 / MSN Explorer

Discussion in 'Troubleshooting and Problems' started by Jo., Feb 8, 2011.

  1. Jo.

    Jo. Well-Known Member

    I'm not sure if this is a bug or not, but I set the style previews (thumbnails) a few days ago on our forum, and they're working fine as far as I can tell... but one of our staff uses MSN Explorer (IE8) and she says the previews aren't working for her. She tried all the usuals ...hard refresh, clearing cache etc. but it's still happening.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Did she elaborate on exactly what isn't working?
    I've just checked here and it works fine in IE8.

    Can you provide a URL to your site so I can check?
     
  3. Jo.

    Jo. Well-Known Member

    She said the previews were showing up as if they hadn't got the previews set up on them - just all looking the same, as they come before adding your own previews.

    She's not just using IE8 though - she's using MSN Explorer (which apparently uses IE but it's not the same as just IE?)
     
  4. anotheralias

    anotheralias Well-Known Member

    That's how they look to me too - I thought that's how they were supposed to look. And I was wondering what the point was there.
     
  5. Jo.

    Jo. Well-Known Member

    anotheralias likes this.
  6. Jo.

    Jo. Well-Known Member

    Sorry Brogan, missed your edit...

    our url is: http://www.christiansurvivors.com/xen/index.php
     
  7. anotheralias

    anotheralias Well-Known Member

  8. Jo.

    Jo. Well-Known Member

    you're welcome :)
     
    anotheralias likes this.
  9. Brogan

    Brogan XenForo Moderator Staff Member

    Your thumbnails work fine in IE8 Jo so I suspect it's probably just a caching issue with the browser the member is using.

    Ask her to clear the cache and check once more.

    I'll move the thread to general troubleshooting.
     
  10. Jo.

    Jo. Well-Known Member

    Thanks for looking Brogan. :)

    She said she clears her cache every day, and that didn't fix it.

    This is exactly what she said about the browser:

    "I have MSN internet, so it uses IE built in...not just regular IE, if that makes sense."
     

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