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XF 1.3 Site coming up blank

Discussion in 'Styling and Customization Questions' started by kansdk7ah, Apr 25, 2014.

  1. kansdk7ah

    kansdk7ah Member

    I've uploaded files for a new skin for my site, though I was still using xenforo 1.2 and noticed if I type in site.com the site comes up blank though if I type site.com/index.php the site is viewable.

    After contacting the designer I was told I should upgrade to xenforo 1.3 (which I did) Upgrade was simple and flawless. After doing the upgrade I reinstalled the new skin and I'm still encountering the same problem as before: typing the site www.site.com or site.com the site comes up blank. Though if I type in www.site.com/index.php or site.com/index.php the site is viewable.

    What is going on?

    Your help is greatly appreciated!!!

    J
     
    Last edited by a moderator: Apr 26, 2014
  2. Jeremy P

    Jeremy P Well-Known Member

    Nobody is going to be able to tell you much of anything unless you post an actual URL. Sounds like web-server misconfiguration, or a blank index.html file in your document root.
     
  3. Brogan

    Brogan XenForo Moderator Staff Member

    That would be my guess too.

    Especially considering it happened after uploading new files.
     
  4. kansdk7ah

    kansdk7ah Member

    How would I fix this?
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    Do you have a blank index.html file in the root?
    If so, delete it.
     
  6. kansdk7ah

    kansdk7ah Member

    Okay, deleted a blank index.html file in the root so the only url that is returning a blank is: www.site.com (is there more files I need to delete)?
     
    Last edited by a moderator: Apr 26, 2014
  7. Brogan

    Brogan XenForo Moderator Staff Member

    This URL works for me: http://www.site.com

    It automatically redirects to and loads the forum index.
     
    Last edited: Apr 26, 2014
  8. kansdk7ah

    kansdk7ah Member

    Awesome! I really do appreciate your time and help! Thank you so much!

    Seriously it's wonderful that we have you and the other moderators for support!!!
     
    Last edited by a moderator: Apr 26, 2014
  9. kansdk7ah

    kansdk7ah Member

    Can you delete this thread since the issue is fixed?
     
    Last edited by a moderator: Apr 26, 2014
  10. Brogan

    Brogan XenForo Moderator Staff Member

    I won't delete the thread as it may prove useful for someone else encountering the same issue.

    However, if you want your site URL redacted, I can do that.
     
    Amaury likes this.
  11. kansdk7ah

    kansdk7ah Member

    Thank you!
     

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