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Problem with checkout

Discussion in 'XenForo Pre-Sales Questions' started by Carlos, Oct 5, 2010.

  1. Carlos

    Carlos Well-Known Member

    When I entered my info, it showed an error saying "No customer could be found with that email address."

    What am I doing wrong?
     
  2. Mike

    Mike XenForo Developer Staff Member

    Sorry, what error?
     
  3. Carlos

    Carlos Well-Known Member

    Some say clear your cache, I did that, and trying right now.
     
  4. Luke F

    Luke F Well-Known Member

    I got that at first, but then I tried again from the start and it worked.
     
  5. mjp

    mjp Well-Known Member

    You aren't a customer until you buy it. Your forum email/password won't work to order.
     
  6. Mike

    Mike XenForo Developer Staff Member

    Check the "existing customer" tab. Looks like it may be auto filling in data.
     
  7. anotheralias

    anotheralias Well-Known Member

    I didn't have a problem, but I didn't use the 'existing customer' form, since it was my first purchase.

    (Mike - I did have to clear the form of an autofill but I assumed that was Norton doing it.)
     
  8. Ahmed

    Ahmed Well-Known Member

    I'm really upset.
    I can't get a license as there is no way to pay other than PayPal, and I couldn't get through with my card. :mad:
    Why isn't there any other way to pay besides PayPal? :confused:
    I was expecting to put my hands on XF and start playing with, but that seems not gonna happen, yet. And it seems that I can't get any advantages of the discount of the first 24 hours sell. :(
    Really disappointed and upset. And it hurts seeing each of you have one or more licenses. :confused:

    I'm jealous. :confused:
     
  9. anotheralias

    anotheralias Well-Known Member

    I would look up the thread for you but I'm a little short on time right now - however, somewhere on here they explain that you don't need a Paypal account, it's just processed by Paypal.
     
    UncoderMom likes this.
  10. Hannah_M

    Hannah_M Active Member

    Can't you use the card through paypal?
     
  11. Darfuria

    Darfuria Active Member

    What happened when you tried to pay with your card? Paypal usually processes card payments for non-Paypal users just fine.
     
  12. Ahmed

    Ahmed Well-Known Member

    Yes I know that, but I my card is not supported as it's not a credit card and I don't have one because it's almost impossible to have one in my country.

    I couldn't do that. :(
     
  13. Carlos

    Carlos Well-Known Member

    I went ahead and created a new account, AND bought 3 licenses! :)

    YAY! Now I can sleep tonight!
     
  14. OSS 117

    OSS 117 Well-Known Member

    Doesn't PayPal process debit cards, too?
     
  15. Luke F

    Luke F Well-Known Member

    I use a debit card with paypal
     
  16. Ahmed

    Ahmed Well-Known Member

    It seems that my card it's not supported by PayPaly although I almost use it for all of my online payments. I used to pay for my vB license and I use it to pay for my hosting and domain registrations, but it can't be used through PP.
     
  17. Ahmed

    Ahmed Well-Known Member

    For some reason my card didn't get accepted. :(
     
  18. brendanc

    brendanc Active Member

    If people keep complaining about this, you can change the fieldnames (in the html) for "existing customer" to be something like ecustid and ecustpw so that their auto-fill programs don't recognize the fields.

    Also, got my license :)
     
  19. Hannah_M

    Hannah_M Active Member

    I'm pretty sure floris offered to do some transactions for people with a good moral well being for 10 bucks :D althought i wasn't sure if he was kidding or not. Might want to check with him.
     
  20. OSS 117

    OSS 117 Well-Known Member

    Ahmed, what country is this?
     

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