1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Paypal Issues?

Discussion in 'XenForo Pre-Sales Questions' started by Aaron Sofaer, May 3, 2013.

  1. Aaron Sofaer

    Aaron Sofaer New Member

    I've tried twice this afternoon to buy a XenForo license, once with the company card and once with my personal debit card. Both times, I get the following error message:

    As you might imagine, I'm rather perplexed. Both cards are in good standing and I've paid with my personal card through Paypal numerous times. I'd be less grumpy if I could export from the XenForo demo (because then I could still be working on it), but as it stands, bah humbug. :)

    I don't see a "Billing Issues" area, so I'm hoping that this is the right place to have posted this.
     
  2. Andrej

    Andrej Well-Known Member

  3. Slavik

    Slavik XenForo Moderator Staff Member

    Unfortunately this error is random and the solutions do not work for some while they do work for others.

    Can you attempt to checkout using a mobile device such as an iPad or smartphone, or failing that, send in a ticket, and we can look at alternative ways to fix this (such as issuing an invoice or payment request) or bank transfer.
     
    Aaron Sofaer likes this.
  4. Aaron Sofaer

    Aaron Sofaer New Member

    I tried using my mobile device and had the same error. I have created a support ticket via the "contact" link posted by @Andrej and am looking forward to getting this resolved. :)

    edit: whoops, no user tagging.
     
    Andrej likes this.
  5. Adam Howard

    Adam Howard Well-Known Member

    An alternative to paypal (or wire transfer).

    Any alternative so long as it accepts one of the following.... Visa, Master, Discover, Amex, Maestro, or even Dinner.
     
  6. Slavik

    Slavik XenForo Moderator Staff Member

    On very rare occasions if there is no alternative, a Western Union transfer can be arranged.
     
    Adam Howard likes this.
  7. Aaron Sofaer

    Aaron Sofaer New Member

    Well, I've already taken the matter to the support ticket, but hopefully an invoice can be arranged through, I dunno, freshbooks or something (or whatever site, there's about a bajillion).

    In the meantime, time to go hunting for The Perfect Theme!
     
  8. Slavik

    Slavik XenForo Moderator Staff Member

    Ashley will get things sorted, don't worry :)
     
  9. Adam Howard

    Adam Howard Well-Known Member

    Interesting.....

    Visa, Master, Discover, Amex, Maestro, or even Dinner is still preferred.
     
  10. Slavik

    Slavik XenForo Moderator Staff Member

    WU accept all of the above ;)
     
  11. Adam Howard

    Adam Howard Well-Known Member

  12. Aaron Sofaer

    Aaron Sofaer New Member

    Western Union's transactional costs are ludicrously high, though. (Well, ludicrous related to marginal costs and added utility over other existing invoicing sites etc etc.)

    Anyway, I'm a patient guy, especially since there's plenty of other design work to do, an FAQ to write, rules to consider... and Candy Box to play. Oh yes.
     
    Adam Howard likes this.
  13. Adam Howard

    Adam Howard Well-Known Member

    Agreed (y)
     
  14. 14DH01

    14DH01 Active Member

    Aaron Sofaer likes this.

Share This Page