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XF 1.4 Password reset problem

Discussion in 'Troubleshooting and Problems' started by sophie1204, Jan 18, 2015.

  1. sophie1204

    sophie1204 Active Member

    A user has reported trouble when trying to replace a lost password. The temporary password generated by the system is not accepted when attempting to execute the reset. I've tested this myself, and encountered the same problem. What can I do to resolve this?
    oman likes this.
  2. Mike

    Mike XenForo Developer Staff Member

    Can you show the specific error that's happening? (Screenshot or direct copy of text.)

    If it's just an incorrect password message, please copy the password directly. If you're still having problems, try another password reset.
  3. JamesBrown

    JamesBrown Well-Known Member

    I've had this happening for a while. Resending password doesnt work. Only workaround I found was to manually change it.
  4. Neopimp

    Neopimp Member

    I have the same issue with people trying to reset their passwords and it not working. I have no been able to duplicate it.
  5. Brogan

    Brogan XenForo Moderator Staff Member

    Does it work for your own account?
    Do you receive the email?

    If so, that proves email transport is working and typically it will be due to spam filters.
  6. Neopimp

    Neopimp Member

    Ya that's what I dismissed it as at first. but I kept getting told that they received all the emails and stuff. Everything appears to do what it should but the new password never worked. I just had someone go through it last night so I will dig for any more information.

    I just went through on my account and it worked with out a problem.

    - Checked the XF User Change log and it shows the requests and changes from myself and the problem guy last night exactly the same,
    Last edited: Mar 11, 2015

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