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XF 1.3 Password issues after import

Discussion in 'Troubleshooting and Problems' started by MITK, Apr 10, 2014.

  1. MITK

    MITK Member

    I have some users who are reporting password issues after importing to XF from PHPBB3.

    For some reason some of them can't recover their password (Maybe fat figured it?)

    I was wondering if there was a way I can trigger the forgot password link for specific users so that it emails them the password link?
  2. Tracy Perry

    Tracy Perry Well-Known Member

    Put a notice up that if they can't log in on their attempts to utilize the request password reset option on the logon screen.
  3. MITK

    MITK Member

    Some of them are having issues trying to use the forgot password, so i am looking for another solution.
  4. Tracy Perry

    Tracy Perry Well-Known Member

    Invalid email addresses? That can cause a problem.
  5. MITK

    MITK Member

    Never said anything about invalid email address.

    I am looking for a way that I as the Administrator can trigger the forgot password function for certain users so that will get an email and can follow the directions to reset their password.
  6. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    There is no option for you to start the reset process for them. Rather you would have to send them a link to the page where they can request to start the process themselves.


    Note that this redirects to the index if you are already logged in.
  7. Tracy Perry

    Tracy Perry Well-Known Member

    Is it that hard for your users to click a simple link? I don't see how it can get any simpler than that.

    As I said, the only time it will present a problem is if they no longer have a valid email address on file and if that's the case then sending the password reset email from the ACP to them will do no good anyway.
    That's also why I recommended a notice to run for a short time.

    All that link does is ask them for their email address that they registered with. I can see that it might be a problem if they can't remember their email that they registered with. In that case, they can do a "Contact Us" message and relay the info to you but then you can never be sure that the one requesting it is the user in question.

    Odds are what has happened is they trusted their browser to remember it and the software change resulted in it not being input automatically. Not much you can do about that if they can't remember their email or their password AFAIK.
    Last edited: Apr 11, 2014

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