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Often doubling a message

Discussion in 'Troubleshooting and Problems' started by i_rodionov, Mar 21, 2011.

  1. i_rodionov

    i_rodionov Member

    When pressing the button to submit the message users often press it once more because of delay, and the button works once more and the message posted extra time or even two
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Is that here or on your own site?

    Are you on shared hosting or a VPS?

    Is the site particularly slow?
     
  3. i_rodionov

    i_rodionov Member

    On licenced, http://aziza.net.ua/forum
    Site is on commercial hosting and not slow
     
  4. i_rodionov

    i_rodionov Member

    Do you really can help or give an advice? Thank you
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    I was just having a look at your site, it seems quick enough to me and I didn't encounter any problems just generally browsing.

    Do you have a test login available and a test forum where I can make some posts?

    Is there any pattern with regards to the users who are affected?
    Are they all using the same ISP or browser, etc?

    BTW, I've moved the thread to general troubleshooting from bug reports as it's not a confirmed bug and is possibly just a local issue.
     
  6. i_rodionov

    i_rodionov Member

    Thank you. I have only one licence for the software and the site is only place where we can test it. If you will be so kind to test I can make a test login for you. All users are affected. Some users use double-click for the submit button and so their message is doubled. The users are very remote, not that the ISP is the matter. Thank you
     
  7. i_rodionov

    i_rodionov Member

    Sorry for misusing
     
  8. Brogan

    Brogan XenForo Moderator Staff Member

    Please send the test login details via PM and I will take a look.
    Let me know where the test forum is - my Russian isn't that good ;)
     
  9. i_rodionov

    i_rodionov Member

    I sent all the required things
     
  10. i_rodionov

    i_rodionov Member

    Excuse me, not at the moment made English in test profile a default language. Now it is.
     
  11. Brogan

    Brogan XenForo Moderator Staff Member



    That's OK, I know where the post button is without looking :D

    I've just made a few quick test posts and can't see any problems.
    In fact, your server is extremely fast, much quicker than a lot of other installations I've seen.

    I can only assume the issue either lies with the users or it possibly coincides with server related problems.

    I certainly can't see anything overtly wrong based on my limited testing.
     
  12. i_rodionov

    i_rodionov Member

    Are you sure you tested double-click? Or some delayed double-click? I cannot be wrong with you, the problem is in reality. Anyway thank you for your attention
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    I made a total of 30 posts and edits and every click was accepted first time, immediately.

    I didn't encounter a single delayed response.
     
  14. erich37

    erich37 Well-Known Member

    I guess he means you should try "double clicking" onto the submit button ?

    I remember I had issues about half a year ago when my mouse was defect and always triggered a double-click instead of a single-click......
     
  15. i_rodionov

    i_rodionov Member

    Yes I do. Double-click on submit button
     
  16. Brogan

    Brogan XenForo Moderator Staff Member

    As I said, every click was immediately submitted, it wasn't possible to double click.

    There's absolutely nothing wrong with your installation, and in fact a lot of people would give their right arm for a server that quick.
     
  17. i_rodionov

    i_rodionov Member

    Was not it possible that the submit button was not detect the single click and the double click on it?
     
  18. Brogan

    Brogan XenForo Moderator Staff Member

    You need to ask your users how they're causing these issues.
    Ask one of them to record a video if possible.

    I was unable to reproduce the problem.
     
  19. i_rodionov

    i_rodionov Member

    I could show you double message was not it be in Russian
     
  20. Brogan

    Brogan XenForo Moderator Staff Member

    Showing the double post doesn't really help.
    I need to see what they're doing to consistently reproduce it.

    I suspect it will be related to a poor connection to your site, as is the case with most double posts.
     

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