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Needed emergency help

Discussion in 'XenForo Questions and Support' started by kingston, Jan 17, 2011.

  1. kingston

    kingston Well-Known Member

    My board is failing under heavy load. Need help ASAP.
     
  2. steven s

    steven s Well-Known Member

    Is it on a shared host?

    Can you get to website control panel?
    Any idea of your server load?
     
  3. kingston

    kingston Well-Known Member

    No, its a VPS. I have 4 gigs of ram and all the other stuff is running fine, JUST Xf is slow. I am really having slow issues.
     
  4. steven s

    steven s Well-Known Member

    Addons?
     
  5. kingston

    kingston Well-Known Member

    turning them off as we speak.
     
  6. kingston

    kingston Well-Known Member

    this is not the most amount of people we have had on before. I am not quite sure what to do.
     
  7. Decent60

    Decent60 Well-Known Member

    Do you have any webpage stats (like Awstats and the like) loaded on your site?
    Also, do you have newsfeeds on and caching? If so, try to turn off the caching.
     
  8. kingston

    kingston Well-Known Member

    I don't. Just turned off NewsFeeds and Cache
     
  9. steven s

    steven s Well-Known Member

    Come to think about it my site used to get very slow at 7:00am every day.
    We finally figured it was one of the stat programs. We disabled it and no more problem.
    But, it this is the first time it's going slow, probably not the same thing.
     
  10. kingston

    kingston Well-Known Member

    We have about 1,000 concurrent users ATM
     
  11. Decent60

    Decent60 Well-Known Member

    It looks like you are loading the jQuery off of Google.com, with that many people, it's probably putting a huge strain on the server. Have you tried switching it your local server?
     
  12. kingston

    kingston Well-Known Member

    ok, done. small change.
     
  13. a legacy reborn

    a legacy reborn Well-Known Member

    I would probably get a dedicated server, I mean I have never seen 1,000 users online on a VPS. Who is your host? It seems that your server is actually holding up pretty well for the amount of traffic you have.
     
  14. kingston

    kingston Well-Known Member

    actually, that jquery may have been the culprit.

    i could tell it was a bottle neck, just couldnt tell what it was. we seem to be good now.
     
  15. Decent60

    Decent60 Well-Known Member

    There was something in the style code that is hanging up.
    He switched skins and it's doing much better.
    Could have been all the people trying to be populated on the "Whose online" part.
     
  16. kingston

    kingston Well-Known Member

    So having a high load skin is not a bad idea?
     
  17. Decent60

    Decent60 Well-Known Member

    For me, the new skin you switched to (which doesn't have the "Members Online Now") dropped the loading from 45s to 2s or 3s.
    You could try adjusting the Maximum Usernames in Members Online Now Box to around 100 or so. That might help out. Not exactly sure what was causing it though.
     
  18. kingston

    kingston Well-Known Member

    I think between hosting the local jQuery and setting Members Online to show just 1 that fixed it.
     
  19. Brogan

    Brogan XenForo Moderator Staff Member

    Is there any particular reason why you were running jQuery from Google instead of locally?
     
  20. kingston

    kingston Well-Known Member

    In my inexperience I thought hosting something from google would be faster than I could host it.

    What is a good way to identify possible bottlenecks? I have 3 more situations this year where I will jhave extremely high load
     

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