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XF 1.4 members with Android 4.4.2 keep logging out

Discussion in 'Troubleshooting and Problems' started by xmlxp, Feb 14, 2015.

  1. xmlxp

    xmlxp Active Member

    Some of my community members using Galaxy and Lg mobiles with Android 4.4.2 keep logging out. They clear their browsers cookies and from my server side I cleared xcache. but that didn't solve the issue. any idea?
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    After examining the session code, it appears that an IP change beyond the first octet will result in the user being logged out. So if their cellular data connection assigns them a sufficiently different IP address, or if they move between networks (e.g. between local wifi and cellular data), then that can result in them being logged out.

    The fix is really to tell them to check the "Stay logged in" box. Then they will be automatically logged in again upon being logged out.
  3. xmlxp

    xmlxp Active Member

    Hello jake
    One of the effected members upgraded his Android to 5.0.1 then his probelm solved. The probelm is related to only Android 4.4.2 when Samsung released it for Galaxy mobiles few weeks ago.
  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    I wouldn't expect this to be a client issue unless the Android update affects cookies. We can't rule out coincidence.

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