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Member can't upload 200x200 avatar

Discussion in 'Troubleshooting and Problems' started by kilcher, Dec 10, 2010.

  1. kilcher

    kilcher Active Member

    This should be easy enough. A member said...

    I think it has to do with a usergroup permission since they were changed to a new usergroup since the last time they edited their avatar. Any idea where to fix this? Do you think the actual file size (in kb) needs to be bumped up?
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Uploaded images are automatically resized server-side.

    I have my registered usergroup set to 10KB maximum but they can still use 5MB files as long as it is below 10KB when resized.

    Avatar limits are set in the usergroup permissions.

    General attachment settings are in ACP -> Attachments.
    Chimpie likes this.
  3. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    The image must meet the file size requirements:

    Admin CP -> Users -> List User Groups -> [click a group] -> Maximum large avatar file size

    If the image exceeds this limit then it will attempt to resize the image. If that fails then the image will be rejected.
  4. kilcher

    kilcher Active Member

    I have that set at 30720, shouldn't that be large enough? Maybe she's just trying to upload a huge image.
  5. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    That is my guess. I would ask her how large the image is (file size).
  6. kilcher

    kilcher Active Member

    Ok, I'm waiting on a response. I'm guessing she's going to give me the dimensions so I just asked her to attach it. Thanks for your help!

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