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XF 1.4 Loading from a Back-up

Discussion in 'Installation, Upgrade, and Import Support' started by Snoopjiggyjigg, Oct 11, 2014.

  1. Hi all

    Any help would be appreciated. I had hosting via heart internet on a reseller account. My reseller pulled the plug and I lost my whole forum. I have moved the account today to a new reseller and want to install the forum.

    I have a back up made from Plesk Control Panel from 1 week ago.

    Do I need to install the forum first and then run the back up? OR just run the back up?

    Im worried about having problems with databases etc...

    Any help would be brilliant.

    Thank you

  2. AndyB

    AndyB Well-Known Member

  3. Thank you Andy. Top man!
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Do you want to do a new installation or restore your existing forum?

    If you want to restore your existing forum you will need to import the sql backup and also upload the files to the server, especially the /data and /internal_data directories which contain all avatars and attachments.
  5. Its an old forum Brogan
  6. Brogan

    Brogan XenForo Moderator Staff Member

    In which case, you will need to follow my post above if you want to restore it.
  7. We have imported the backup database on the new database but still nothing but internal error and 404 error.

    Would anyone have a clue what we might have done wrong?
  8. Brogan

    Brogan XenForo Moderator Staff Member

    It's difficult to say without a link to the site.
    It could be a corrupt or incomplete backup, misconfiguration, server related, etc.

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