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Internal Server Error ~ NEED HELP!

Discussion in 'Installation, Upgrade, and Import Support' started by Drumrocker365, Jan 14, 2014.

  1. Drumrocker365

    Drumrocker365 New Member

    When ever I try to install XenForo after copying it up to my server, I get this error:

    Code:
    Internal Server Error
    
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    
    Please contact the server administrator, webmaster@withergaming.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    
    More information about this error may be available in the server error log.
    
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
    
    Apache/2.2.26 (Unix) mod_ssl/2.2.26 OpenSSL/1.0.1e-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at withergaming.net Port 80
    I did change data and internal_data to 0777 so I don't know why this could be happening.. please help!
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Have you confirmed the server meets the requirements?
    You can check those on the purchase page: https://xenforo.com/purchase/

    Otherwise you will need to check the server error log to see what the specific error is.
     
  3. Drumrocker365

    Drumrocker365 New Member

  4. Brogan

    Brogan XenForo Moderator Staff Member

    You will need to check the server error log.
     
  5. Drumrocker365

    Drumrocker365 New Member

    Code:
    107.213.173.118 - - [14/Jan/2014:08:24:46 -0500] "GET / HTTP/1.1" 403 - "-" "Mozilla/5.0 (Windows NT 6.1; Trident/7.0; rv:11.0) like Gecko"
    107.213.173.118 - - [14/Jan/2014:09:07:49 -0500] "GET / HTTP/1.1" 403 - "-" "Mozilla/5.0 (Windows NT 6.1; Trident/7.0; rv:11.0) like Gecko"
    
    That's all I'm getting..
     
  6. Mike

    Mike XenForo Developer Staff Member

    That's for the root, not the requirements script, but it's saying the error is "forbidden". Additionally, that's the access log rather than any error log.

    If the requirements script doesn't work, I suspect your PHP configuration may be broken. Do you have any other PHP scripts working?
     
  7. Drumrocker365

    Drumrocker365 New Member

    I have a few WordPress sites running on my server, don't those have PHP scripts?
     
  8. Mike

    Mike XenForo Developer Staff Member

    They do. In that case, you really need to find the error log where this is being reported as there is effectively nothing to go on without that.
     
  9. Drumrocker365

    Drumrocker365 New Member

    Code:
    Tue Jan 14 10:37:44 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:37:41 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:37:02 2014] [error] [client 96.60.247.189] File does not exist: /home/cobra2/public_html/install/install/install
    [Tue Jan 14 10:37:02 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:36:15 2014] [error] [client 96.60.247.189] File does not exist: /home/cobra2/public_html/install/install
    [Tue Jan 14 10:36:14 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:36:14 2014] [error] [client 96.60.247.189] File does not exist: /home/cobra2/public_html/install/install
    [Tue Jan 14 10:36:13 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:35:59 2014] [error] [client 96.60.247.189] File does not exist: /home/cobra2/public_html/install/install
    [Tue Jan 14 10:35:59 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:35:55 2014] [error] [client 96.60.247.189] File does not exist: /home/cobra2/public_html/install/install
    [Tue Jan 14 10:35:55 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:35:48 2014] [error] [client 96.60.247.189] File does not exist: /home/cobra2/public_html/install/install
    [Tue Jan 14 10:35:48 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:31:07 2014] [error] [client 176.26.125.69] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/xenforo-requirements-test/xenforo_requirements.php" is smaller than min_uid, referer: http://xenforo.com/community/threads/internal-server-error-need-help.66619/
    [Tue Jan 14 10:16:31 2014] [error] [client 176.26.125.69] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/xenforo-requirements-test/xenforo_requirements.php" is smaller than min_uid, referer: http://xenforo.com/community/threads/internal-server-error-need-help.66619/
    [Tue Jan 14 10:05:11 2014] [error] [client 107.213.173.118] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/xenforo-requirements-test/xenforo_requirements.php" is smaller than min_uid, referer: http://xenforo.com/community/threads/internal-server-error-need-help.66619/
    [Tue Jan 14 10:04:29 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:03:42 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:03:41 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 10:03:04 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/xenforo-requirements-test/xenforo_requirements.php" is smaller than min_uid, referer: http://forums.withergaming.net/
    [Tue Jan 14 10:03:02 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/xenforo-requirements-test/xenforo_requirements.php" is smaller than min_uid, referer: http://forums.withergaming.net/
    [Tue Jan 14 10:01:56 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/xenforo-requirements-test/xenforo_requirements.php" is smaller than min_uid, referer: http://forums.withergaming.net/
    [Tue Jan 14 10:01:32 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration
    [Tue Jan 14 10:01:32 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration
    [Tue Jan 14 10:01:31 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration
    [Tue Jan 14 10:01:31 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration
    [Tue Jan 14 10:01:31 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration, referer: http://forums.withergaming.net/
    [Tue Jan 14 10:01:31 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration, referer: http://forums.withergaming.net/
    [Tue Jan 14 10:01:29 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration
    [Tue Jan 14 10:01:29 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration
    [Tue Jan 14 10:01:26 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration
    [Tue Jan 14 10:01:26 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration
    [Tue Jan 14 10:01:26 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration, referer: http://forums.withergaming.net/
    [Tue Jan 14 10:01:26 2014] [alert] [client 96.60.247.189] /home/cobra2/public_html/xenforo-requirements-test/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration, referer: http://forums.withergaming.net/
    [Tue Jan 14 09:58:36 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/xenforo-requirements-test/xenforo_requirements.php" is smaller than min_uid, referer: http://forums.withergaming.net/
    [Tue Jan 14 09:54:59 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/xenforo_requirements.php" is smaller than min_uid
    [Tue Jan 14 09:50:02 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 09:50:00 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 09:40:54 2014] [error] [client 107.213.173.118] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/index.php" is smaller than min_uid
    [Tue Jan 14 09:39:22 2014] [error] [client 173.80.246.88] File does not exist: /home/cobra2/public_html/favicon.ico
    [Tue Jan 14 09:39:21 2014] [error] [client 173.80.246.88] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/index.php" is smaller than min_uid, referer: http://xenforo.com/community/threads/internal-server-error-need-help.66619/
    [Tue Jan 14 09:34:46 2014] [error] [client 96.60.247.189] File does not exist: /home/cobra2/public_html/500.shtml
    [Tue Jan 14 09:34:46 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 09:31:07 2014] [error] [client 96.60.247.189] File does not exist: /home/cobra2/public_html/favicon.ico
    [Tue Jan 14 09:31:06 2014] [error] [client 96.60.247.189] SoftException in Application.cpp:357: UID of script "/home/cobra2/public_html/install/index.php" is smaller than min_uid
    [Tue Jan 14 09:26:21 2014] [error] [client 66.249.73.202] File does not exist: /home/cobra2/public_html/404.shtml
    [Tue Jan 14 09:26:21 2014] [error] [client 66.249.73.202] File does not exist: /home/cobra2/public_html/profile
    [Tue Jan 14 09:26:21 2014] [error] [client 66.249.73.202] File does not exist: /home/cobra2/public_html/404.shtml
    [Tue Jan 14 09:26:21 2014] [error] [client 66.249.73.202] File does not exist: /home/cobra2/public_html/robots.txt
    I think I found it
     
  10. Brogan

    Brogan XenForo Moderator Staff Member

    Looks like you need to change file ownership (chown).
     
  11. Drumrocker365

    Drumrocker365 New Member

    Hmm.. all the file ownership is set to "cobra2" which is the cPanel username..
     
  12. Brogan

    Brogan XenForo Moderator Staff Member

  13. Drumrocker365

    Drumrocker365 New Member

    tried both setting ownership to root AND tried setting ownership to cPanel username.. now I'm getting 403 forbidden errors
     
  14. Drumrocker365

    Drumrocker365 New Member

    Code:
    [Tue Jan 14 10:59:03 2014] [crit] [client 96.60.247.189] (13)Permission denied: /home/cobra2/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
     

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