ok thanks that was a huge help and i would love to ask a mod on here who is a mod so i can ask them?
It would really help if you would give us some more information. You are not explaining enough.
Does your site hosting involve a company that eransss pays?
What is the website address for this company?
Then your helpers here can just look at the company website.
Also you may need to tell us the type of account you have. Hosting companies often have lower or higher accounts like Standard, Silver, or Gold.
Alternatively if you do not pay a company then you have a private server.
Then you need to ask a mod to look at it.