The categorisation of conditions on the email system is very good. But there are many situations where however good it is I just have a list of users to contact in similar, but not identical ways.
Sending individualised encouragement and instruction is so important but right now I have to do an awful lot of copy/ pasting.
It's because I cannot create and save template emails within the system.
I've just copy pasted the same subject line and email content around 50 times. This shouldn't be necessary.
It should be possible to create a template and then tweak it to the individual personalised email.
I don't understand why I cannot as this is a basic management tool to me. But anyway please put it on the list or someone do an addon!
Also on the Confirm page the two buttons to do a test email or really send it, are too close together.
They constantly muddle me - especially when getting tired doing a long series.