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Fatal error when doing File health check

Discussion in 'Troubleshooting and Problems' started by KidCactus, Nov 13, 2011.

  1. KidCactus

    KidCactus Member

    When I click the File Health Check button, I immediately get this error:

    Fatal error: Class 'Ragtek_DIIS_Hashes' not found in /my forum path/library/Ragtek/DIIS/StaticMethods.php on line 16

    A bug or something wrong with my installation?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    That's related to one of ragtek's add-ons.
     
  3. KidCactus

    KidCactus Member

    Yes it was, one file was not uploaded, due to a very odd way of packaging the add-on (Hashes.php was not included in the path where it's supposed to be, for some reason).
     
  4. KidCactus

    KidCactus Member

    Now I got it to run, with two issues reported. One I know why, and have corrected by uploading it again, but the other file it complains about is library/XenForo/Model/Permission.php. I tried uploading a fresh one from the installation package, but I still get that file listed as an issue.
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    Try downloading the upgrade package again, there may be an issue with your .zip.
     
  6. KidCactus

    KidCactus Member

    I tried that now, but I still get the same error. I'm running 1.1.0 beta 5, by the way.
     

    Attached Files:

  7. giorgino

    giorgino Well-Known Member

  8. mrGTB

    mrGTB Well-Known Member

    Have you tried deleting that file before uploading a fresh copy of it, rather than over-writing it. Because in the past I've had issues overwriting some files on rare occasions, the trick was to delete them and then upload a new copy of it.
     
    KidCactus likes this.
  9. KidCactus

    KidCactus Member

    I had not tried that, but now I have and it actually did the trick. Thanks!
     
  10. giorgino

    giorgino Well-Known Member

    Don't work for me... And suggestions?
     
  11. Brogan

    Brogan XenForo Moderator Staff Member

    Try deleting the current file from the server, download a new .zip and use a different FTP program to transmit the new file.
     
  12. giorgino

    giorgino Well-Known Member

    Thank you Brogan, but I had already done that... Perhaps some addons conflict... mbuh...
     
  13. mrGTB

    mrGTB Well-Known Member

    Make double sure your downloading the correct package the file is being uploaded from, prior to deleting the one on the server first. Not saying you've not downloaded the correct package, but I made the mistake last week doing it myself, so thought it might be worth you double checking that one out.
     
  14. giorgino

    giorgino Well-Known Member

    Thank you mrGTB double checked it :) But good advice...
     
  15. giorgino

    giorgino Well-Known Member

    I've just updated our board with the 1.1RC1 and always the same issue.
    Internal server error on file check. I doubt that the issue is related to files...
     
  16. Brogan

    Brogan XenForo Moderator Staff Member

    If you view the page source do you see any extra information?

    Is there anything in the server error logs, or ACP error logs?

    Try enabling debug mode to see if that sheds any more light on it.
     
  17. Mike

    Mike XenForo Developer Staff Member

    It's likely a timeout on your server, as the check will use a lot of disk access. Unfortunately, not much we can do to workaround that.
     
  18. giorgino

    giorgino Well-Known Member

    No code in page source...
    No items in log server error...

    I don't think this is a problem related to server... I've other three boards on the same server without this issue:
    two 1.0.4 xenforo boards.
    one 1.1 RC 1 xenforo test board
     
  19. Brogan

    Brogan XenForo Moderator Staff Member

    Do you have any add-ons on this installation?

    What is different about it compared to the others?
     
  20. giorgino

    giorgino Well-Known Member

    I've the same add-ons in all boards (not in 1.1RC1 test board).
    On 1.0.4 no issue, only in 1.1
     

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