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Facebook widgets not working

Discussion in 'Troubleshooting and Problems' started by Ryan Kent, Mar 19, 2011.

  1. Ryan Kent

    Ryan Kent Well-Known Member

    On most XF sites, including this one, the facebook widgets are not appearing. It is my understanding fb made a change causing this issue. Do you have any update on what we need to change to fix it?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Can you point out the widgets which aren't working here on XenForo.com?

    They all look fine to me.
     
  3. Ryan Kent

    Ryan Kent Well-Known Member

    The Share This Page block on the main forum has a white rectangle where the Facebook widget should be. All the default FB widgets seem to be showing up that way on most XF sites.

    Also the Members page, the facebook widget that should appear in the sidebar. Actually, you don't need to look farther then replying to this thread. The big white block next to the Tweet widget, that is because of the fb widget. If you go into the ACP and disable fb, all those white blocks disappear.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    All the FB widgets show fine for me here. Same goes for my own site.

    fbrec.PNG share.PNG
    widget.PNG
     
  5. Ryan Kent

    Ryan Kent Well-Known Member

    My apologies. This is embarassing! Please remove this thread from the bug report section. This is definitely not a bug but an issue on my end. I am unsure why but I see all the Facebook widgets as white blocks. Here is what I know:

    - a couple days ago all the facebook widgets began appearing as white blocks. I heard fb was having issues and assumed this was related. Any XF site I used, the facebook blocks all appeared as empty white space.

    - today after Brogan showed me the widgets were appearing properly, I checked from a Chrome browser on another pc, and the widgets appeared fine. At this point I understood the issue was on my end.

    - next I checked an IE browser on the same pc I normally use, and the widgets appeared fine. So apparently my pc is fine (no firewall issues) and the problem is with my FF browser ver 3.6.15. I do have adblock software so I disabled it. Issue remained. Next I disabled the adblock add-on completely, issue remained. Next I went into FF settings and disabled my pop-up blocker, issue remained. I checked all my other FF add-ons and there is nothing new, and nothing that would interfere in any way with facebook. I visited the facebook site and nothing appeared out of the ordinary.

    Does anyone have any idea what might cause FF to block these fb widgets?
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    I've moved the thread to general troubleshooting.

    Try clearing out all cache from Firefox - CTRL+F5 a few times should sort it.

    Otherwise check your FF settings for any exceptions you may have set up.
     
  7. Brett Peters

    Brett Peters Well-Known Member

    I always see the white blocks on XF using chrome but just recently I can view things normally :confused:
    Seemed to get the white FB frames on XF when I had not logged into FB for a while
     
  8. Ryan Kent

    Ryan Kent Well-Known Member

    issue resolved, not sure what did it as I cleared everything possible including all exceptions, but the issue is gone. Ty for the suggestions.
     

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