XF 1.2 Email SMTP problem!

[Talon Senatu]

Hey there,

My members don't get any email sent from the forum, I searched everywhere but nothing worked.

These are my settings:

Anyone here knows the issue?

 

[Jeremy]

Do you have errors in your server logs?

 

[Talon Senatu]

Do you have errors in your server logs?

Yeah:

Which one do you want to see in detail?

 

[Jeremy]

Your email provider is refusing your server and thus cannot send emails. I would verify your SMTP settings. After that, you will need to contact your provider to determine a root cause of the rejection.

 

[Talon Senatu]

I already contacted my webhost and this was their reply:

Dear Talon,



Thank you for contacting Professional Hosting Services. I understand you are writing in about issues with your hosting account not sending out email.



Unfortunately, I am not familiar with the application that you have specified. For assistance in this matter, please reply with the specific requirements of the application, and we will be able to tell you if this is compatible with our systems. We appreciate your understanding in this matter.



If you use the mail() function in your PHP, you do not need to specify an outgoing mail server. If you are using some other method besides mail() in your PHP code, use relay-hosting.secureserver.net for your relay server.



NOTE: A maximum of 1000 emails per day are allowed through our relay servers.





Please let us know if we can assist you in any other way.



Sincerely,

Ron E.

Professional Hosting Services

 

[Jeremy]

Your SMTP server is rejecting the connection. You need to determine why it is rejecting it if you have verified your information is correct.

 

[Talon Senatu]

Your SMTP server is rejecting the connection. You need to determine why it is rejecting it if you have verified your information is correct.

That's the problem. I don't know why.

 

[Jeremy]

You will need to contact your SMTP provider to determine why the connection is being refused.

 

[Talon Senatu]

You will need to contact your SMTP provider to determine why the connection is being refused.

The SMTP comes from GoDaddy, my host...

 

[Jeremy]

Then you will have to contact GoDaddy to determine why it is refusing the connection from your server.

 

[Chris D]

For an e-mail service provider to say they aren't "familiar with that application" frankly shows their ineptitude.

They provide an SMTP server. XenForo is acting as an SMTP client. They don't need to know anything about XenForo. It's not like you need help setting up nodes and editing templates. You have an SMTP client that can't connect to their SMTP server. If they can't troubleshoot that, I'd recommend finding a different supplier.

 

[Talon Senatu]

For an e-mail service provider to say they aren't "familiar with that application" frankly shows their ineptitude.

They provide an SMTP server. XenForo is acting as an SMTP client. They don't need to know anything about XenForo. It's not like you need help setting up nodes and editing templates. You have an SMTP client that can't connect to their SMTP server. If they can't troubleshoot that, I'd recommend finding a different supplier.

That's what we are going to do. Our contract runs for another month, then we'll switch.

But I need an alternative for now.

 

[Chris D]

Do you have a Google Apps for Business account?

 

[Talon Senatu]

Do you have a Google Apps for Business account?

No, I don't. I have been checking it out, but I noticed it's not free to use, but it's a trial?

 

[Chris D]

It used to be free.

Anyway. There's unfortunately not much more you can do.

Unless you have an SMTP service you can use, you're going to have to use the one from the current host so you'll have to keep on at them until they fix it.

 

[Talon Senatu]

It used to be free.

Anyway. There's unfortunately not much more you can do.

Unless you have an SMTP service you can use, you're going to have to use the one from the current host so you'll have to keep on at them until they fix it.

That's most unfortunate. Anyway, thanks for the reply!

 

[Talon Senatu]

It used to be free.

Anyway. There's unfortunately not much more you can do.

Unless you have an SMTP service you can use, you're going to have to use the one from the current host so you'll have to keep on at them until they fix it.

Are there any hosts you can recommend? I've been thinking of Hostgator. They seem good.

 

[Chris D]

I think the results of this poll are quite telling...

http://xenforo.com/community/threads/good-xenforo-shared-host-hostgator-godaddy-bluehost.58329/

I normally recommend Nimbus hosting: http://www.nimbushosting.co.uk. They have a range of packages.

There is also @Mike Edge who runs XFHost. He has a lot of customers here.

 

[Mike Edge]

I think the results of this poll are quite telling...

http://xenforo.com/community/threads/good-xenforo-shared-host-hostgator-godaddy-bluehost.58329/

I normally recommend Nimbus hosting: http://www.nimbushosting.co.uk. They have a range of packages.

There is also @Mike Edge who runs XFHost. He has a lot of customers here.

Thanks @Chris Deeming @Talon Senatu feel free to PM me direct if you have any questions too

 

[Talon Senatu]

Thanks for the answers! But I think I'm going with Hostgator.