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XF 1.1 Email notification links not working

Discussion in 'XenForo Questions and Support' started by MOZ, Jun 25, 2012.

  1. MOZ

    MOZ Well-Known Member

    So while testing our upcoming forum, we noticed that all the emails the users received for their watched threads or conversations had links which were not clickable (Basically those in the red box below). So is this by design or is there a bug here.

    2012-06-25_203133.png


    TIA
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    When you say "not clickable" do you literally mean clicking on them doesn't work? Or do they take you to an error?
     
  3. MOZ

    MOZ Well-Known Member

    They are not hyperlinked, yes, I can't click on them
     
  4. Chris D

    Chris D XenForo Developer Staff Member

    It looks like images etc. are blocked in that image. The links are probably being blocked too.

    This is usually done by your e-mail program.
     
  5. MOZ

    MOZ Well-Known Member

    Hmm. All users who have posted the issue were using gmail as far as I can recall.
     
  6. Chris D

    Chris D XenForo Developer Staff Member

    I will test it out once I have access to your board.

    Have you made any changes to the e-mail templates?
     
  7. MOZ

    MOZ Well-Known Member

    Nope, no changes have been made to the email templates.
     
  8. MagnusB

    MagnusB Well-Known Member

    Have you configured your board URL in the admin CP? By the looks of it, you have set it as /community/index.php
     
  9. MOZ

    MOZ Well-Known Member

    Nope, the URL has not been changed, we are not even using the friendly URL system.
     
  10. MagnusB

    MagnusB Well-Known Member

    I was thinking of the option in Admin CP - Options Basic Board Information - Board URL. I see at the bottom right of your screenshot it shows /community/index.php, but on my site it shows the full URL to my board. That is why I think you might have configured with a relative URL, but it should be full (http://www.yoursite.com/community) :)

    EDIT:
    It should not contain a trailing /, I did that when I originally set up my forum and that will also break your emails URLs
     
    Yorick likes this.
  11. Chris D

    Chris D XenForo Developer Staff Member

    yodawn, could you start a private conversation with me on your board? I want to see the e-mail for myself, if possible.

    EDIT: Although, I think MagnusB might be right - well spotted dude.
     
  12. MagnusB

    MagnusB Well-Known Member

    Not monday anymore, I can see and think again :D
     
    Yorick likes this.
  13. MOZ

    MOZ Well-Known Member

    Sure
     
  14. Chris D

    Chris D XenForo Developer Staff Member

    The Board URL is definitely wrong.

    I think in the Admin CP > Basic Board Information you have the board set up as conversations or something, but basically your Board URL should be:

    http://yourdomain.com/community

    Currently I believe you have it set as /community or community
     
    MagnusB likes this.
  15. MOZ

    MOZ Well-Known Member

    Hmm. Let me test and see if that works. Thanks once again.
     
  16. MOZ

    MOZ Well-Known Member

    Just for anyone having the same problem, yes it was the board URL.
     
    Jake Bunce likes this.

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