Why can't I post, view or download attachments in the customer forums? These forums are restricted to licensed customers only. Up to four forum user names can be associated with each customer account, enabling license owners to grant access for their site staff.
The other issue is the three ! in the title.
(1) I don't think anyone under 10 posts should be allowed to use ! in the titles.
(2) As well, your situation dictates using maximum one exclamation point not three.