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XF 1.4 avatar bug

Discussion in 'Troubleshooting and Problems' started by JackIsi, May 3, 2015.

  1. JackIsi

    JackIsi Member

    hi, on my site i got a bug with avatars, i recenetly changed domains and servers and now new members who try to change their avatars are broken, people who already had avatars are unable to change them, they just stay the same, please can you try help me. all permissions are correct.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Check that the /data and /internal_data directory permissions are 0777, recursively.

    Then try uploading an avatar.
     
    JackIsi likes this.
  3. JackIsi

    JackIsi Member

    thanks for the fast reply,they are :( thats what is so weird ..
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    It's going to be either a permission, ownership or configuration issue.

    If you have confirmed the permissions are OK then check the ownership.
     
    JackIsi likes this.
  5. JackIsi

    JackIsi Member

    what do u mean with ownership? sorry im from the netherlands :p
     
  6. Mike

    Mike XenForo Developer Staff Member

    Ownership would be referring to the (Linux) user that owns the files. You likely can't change that though (without root). It's very likely a permission issue though. You need to ensure the permissions are set recursively on those directories (every directory and every file within).

    If that's still a problem, can you provide a URL where we can see the problem? (On a side note, you need to list the URL to your site in your customer area.)
     
    JackIsi likes this.
  7. JackIsi

    JackIsi Member

  8. JackIsi

    JackIsi Member

    otherwise i can open up teamviewer so u can fix it all :) than u have fully access to everything, i got this problem for like so long now. i dont know what to do :(
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

  10. JackIsi

    JackIsi Member

    i removed his avatar and did all the permissions :) but still no go :(

    it simply wont change or anything..
     
  11. JackIsi

    JackIsi Member

  12. Brogan

    Brogan XenForo Moderator Staff Member

    You appear to be using an add-on related to some sort of avatar gallery.
    You should have made that clear from the start.

    You will need to contact the developer of the add-on for support.
     
  13. JackIsi

    JackIsi Member

    event if i disable it than it will not work
     
  14. Brogan

    Brogan XenForo Moderator Staff Member

    Disable all add-ons and test in a default unedited style.
     
  15. JackIsi

    JackIsi Member

    ok gonna do now :)
     
  16. JackIsi

    JackIsi Member

    still don't work .. woow
     
  17. Brogan

    Brogan XenForo Moderator Staff Member

    Are you able to upload attachments to posts?

    What about importing .xml files?
     
  18. JackIsi

    JackIsi Member

    no i can't upload attachments aswell : There was a problem uploading your file.

    Screenshot_2015-05-02-21-11-25.png

    i can import xml file that work
     
  19. JackIsi

    JackIsi Member

    any suggestions left ??
     
  20. Fred.

    Fred. Well-Known Member

    What OS are U using?

    CentOS 7 or Debian 8? And do you use php-fpm?
    It might be a problem with PrivateTmp

    I also had issues with that.
    Now I have PrivateTmp=false in php-fpm and that works perfect.

    Or anything that checks the files on upload might be a possible problem.
     

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