1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Admin not getting email notifications.

Discussion in 'Troubleshooting and Problems' started by jonsidneyb, May 7, 2013.

  1. jonsidneyb

    jonsidneyb Well-Known Member

    The best staff member I ever had left in October but is not back. She has a problem however, she is not getting email notifications. She has checked her spam folder and cannot find anything.

    I have send her some test messages that should have created an email. In the admin control panel I took a look and didn't see a problem.

    Any ideas on what I could be missing.
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Any particular kind of notification? PMs? Watched threads?

    For PMs there is a user preference:


    For threads there is another preference that enables an opt-in option when posting:


    ...but this is not retroactive to existing threads. Here are some queries to enable "email watching" for existing users and threads if you want:


    Or maybe this is not a problem with user prefs. Maybe it's a problem with the email. But the only way to know that is to consult with your host to examine the mail logs.
    Shelley likes this.

Share This Page