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Admin not getting email notifications.

Discussion in 'Troubleshooting and Problems' started by jonsidneyb, May 7, 2013.

  1. jonsidneyb

    jonsidneyb Well-Known Member

    The best staff member I ever had left in October but is not back. She has a problem however, she is not getting email notifications. She has checked her spam folder and cannot find anything.

    I have send her some test messages that should have created an email. In the admin control panel I took a look and didn't see a problem.

    Any ideas on what I could be missing.
     
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Any particular kind of notification? PMs? Watched threads?

    For PMs there is a user preference:

    http://xenforo.com/community/account/contact-details

    For threads there is another preference that enables an opt-in option when posting:

    http://xenforo.com/community/account/preferences

    ...but this is not retroactive to existing threads. Here are some queries to enable "email watching" for existing users and threads if you want:

    http://xenforo.com/community/threads/email-alerts.48346/#post-519053

    Or maybe this is not a problem with user prefs. Maybe it's a problem with the email. But the only way to know that is to consult with your host to examine the mail logs.
     
    Shelley likes this.

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