Tickets

Tickets 1.6.10

No permission to buy ($60.00)
  • Numerous improvements to ticket statuses.
  • Added separate flags for locked and assigned tickets allowing greater flexibility.
  • Fixed an issue where fields weren't always loaded in the view.
  • Fixed an issue with ticket reply counts not always accurate.
  • Fixed an issue with tickets being miscounted when their status changed.
  • Added the ability for tickets to create associated discussion threads and removed hidden messages.
  • General styling improvements on the frontend and in the ACP.
  • Password hashing related improvements.
  • Fixed some display issues with outgoing emails.
  • Other improvements that I've forgotten about.
From 1.4.6:
  • Fix a bug from the previous release where the password database field was not the correct size.
From 1.4.5:
  • Add guest ticket and attachment support.
  • Support HTML5 uploader from XenForo 1.5.12.
  • Added some more email notifications.
  • Added back missing 'Edit Ticket Title' permission.
  • Resolve issue with 'No view registered' appearing on new ticket messages.
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  • Fixed a missing step in the installer.
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First and foremost for customers that are upgrading, please ensure you are running 1.4.1. The installer has been greatly simplified and requires a minimum version of 1.4.1 to work its magic moving forward.

Pretty hefty stability update here with some welcome changes. I'd like to apologise for the delay in getting this out. I have recently relocated to a new city and as a first time mover, it was a challenge. :)

As a goodwill gesture, all licenses have been extended by 12 months. Thank you for your patience.

Big thanks to @Russ and @Steve for moral support.
  • Greatly simplified installer and ensure it doesn't fall over.
  • Added some missing ticket filtering options on the ticket queue.
  • Fixed an issue where the collapsible navigation menu was not appearing.
  • Prevent an issue where custom field values were overwritten uninentionally.
  • Rename the 'closed' ticket status to 'resolved' for better clarity.
  • Fixed a conflict with the ticket response system and other add-ons that interfaced with the editor.
  • Only check for a user's open tickets if the user is logged in.
  • Fix a compatability issue with the Extended Cover add-on.
  • Enforce character limits on ticket messages and allow admins to configure these from the Admin Panel.
  • Add some new value display placeholders for more advanced ticket field customisations.
  • Log moderator actions correctly for tickets and ticket messages.
  • Resolved a bunch of issues with ticket response categories in the Admin Panel.
  • Correctly constrain ticket attachments to constraints defined in the Admin Panel.
  • Fixed redirect issues upon ticket message deletion.
  • Improved alerts on ticket actions.
  • Correctly send out watched email notifications.
  • Simplify the function that gets visible reports for performance and my sanity reasons.
  • Ensure choice fields correctly display data when editing a ticket.
  • Fix some rare permission issues which were causing odd behaviour with attachments and other areas of the ticket system.
  • Resolve reports for a ticket when the ticket is converted to a thread.
  • Improved assigned information handling in the name of performance.
  • Make sure a forum exists before trying to create a thread from a ticket in it.
  • Likewise, make sure a ticket category exists before trying to create a ticket from a thread in it.
  • Added the sidebar in templates where it was missing.
  • Improved the display of tickets mostly on the ticket queue.
  • General code, template and performance improvements.
  • Move the moderator bar item to its own template for easier customisations.
  • Added appropriate breadcrumbs in a couple areas.
  • Fixed an issue with some category links redirecting to the wrong place.
  • Bump the ticket title character limit from 50 to 100.
  • Fixed some issues with the installer to make it a little less prone to falling over. If you are experiencing issues from a previous version, please contact me via conversation or support ticket so I can assist as needed.
  • Implemented the ability to make hidden staff comments provided the required permissions are set.
  • Added the ability to open tickets for users and alert them to its creation.
  • Ability to convert thread to ticket and vice versa. Both of these actions are permission controlled.
  • Tickets will now be deleted when the spam cleaner is used.
  • Added predefined responses to the admin area and to the front-end.
  • Improved template modification usage to better support custom styles and frameworks. Thanks @Xon!
  • Display category display orders on category list.
  • User mentions now work as expected within tickets.
  • Ability to convert thread to ticket and vice versa. Both of these actions are permission controlled.
  • Fixed an issue where the default custom ticket field display location was not being set.
  • A user's online record will now be updated as expected whilst they are using the ticket system.
  • Fixed an issue with ticket filters not respecting category permissions.
  • Other assorted improvements and bug fixes.
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  • Fixed an issue with the installer where the category table would be missing columns
  • Fixed some issues with phrases
  • Fixed an issue where attachments would not appear after initial ticket creation.
  • Resolved a couple missing phrases.
  • Added an option to hide the default message editor and allow empty messages when creating tickets if custom ticket fields are preferred.
  • Ticket fields can now display their results directly in messages rather than going under or above them.
  • Fixed an issue where HTML on category descriptions would not render correctly.
  • Display custom field selections when editing categories via ACP.
  • Under-the-hood improvements and adjustments to prepare for some much larger features in 1.4.0.
It has been a long wait and I thank you all sincerely for being so patient. I have been swamped over recent months and did not expect this add-on to be as popular as it became. Regardless, this release is full of bug fixes and suggestion implementations and I'm pretty pleased with how it has come out. There are still numerous things to add but the groundwork is in place. Your feedback is greatly welcomed. :)
  • Added an option to hide the navigation tab.
  • Categories, tickets and individual users can now be watched for alerts upon new tickets.
  • Added separate member and category pages to filter down tickets.
  • Sidebar improvements across the add-on.
  • Added a quick lookup block to quickly find user tickets and get to a ticket by its ID.
  • Added a basic statistics block on the ticket queue.
  • Ticket view sidebar now displays the number of tickets a user has opened previously, allowing easy access to them.
  • Display assigned / active tickets on the moderator bar for those with permission.
  • Display who a ticket is assigned to in the ticket queue.
  • Get rid of the wierd looking bar that displayed category information and switched to a more uniform approach instead.
  • Improved handling of attachments, fixing an issue where inline attachments would not display correctly under some circumstances.
  • Redesign how ticket fields are displayed to make them a lot less ugly looking.
  • Make the viewing user automatically watch tickets created by them so they're notified of responses.
  • Improved message position handling.
  • Log user IPs when they post new messages.
  • Display assigned-to-self tickets at the top of the ticket queue.
  • General code optimisations and bug fixes, plus a ton of other improvements that I may or may not have forgotten.
This update addresses an issue with ticket fields not being saved correctly. The next update will be a feature update and will take the add-on out of 'Beta' while implementing many key suggestions that have been made.
  • Fixed an issue where ticket fields would not be saved for categories correctly.
Firstly, my apologies for the delayed release of this. I know many of you have been anticipating updates to this add-on but I had been swamped with personal life commitments which stretched my time incredibly thin. Now that the dust has settled however, I will be releasing more regular updates.
  • Refactored ticket messages entirely to make extending the add-on simpler and also pave the way for additional new features.
    • Ticket messages can now be liked, reported, etc.
  • The ticket view sidebar now has a new block for user specific information and custom fields can be added to this block as a result.
  • Tickets and corresponding messages now support attachments.
  • Basic alert support has been added.
  • Improved installer code.
  • Fixed an issue where tickets could not be closed via the Ticket Tools dropdown.
  • Fixed an issue where it was not possible to reassign a ticket to anyone.
  • Fixed an issue with the ticket permission cache and some actions being impossible to perform.
  • Fixed an issue where ticket priority flags weren't being coloured right.
  • Other miscellaneous code improvements and bug fixes that I probably forgot about.
It is recommended all customers upgrade to this version at their earliest convenience.
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