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Service Issue What's up with gravatar

Discussion in 'Resolved Bug Reports' started by Xencored, Dec 24, 2011.

  1. Xencored

    Xencored Well-Known Member

    I changed my avatar with gravatar about 2 months ago and its still showing the old one (On all xenforo sites am a member of) if its some cache its a bloody long one.
     
  2. Mike

    Mike XenForo Developer Staff Member

    I actually see 2 different avatars at different sizes, and it seems to be different than what Gravatar is serving. However, whatever caching they use likely isn't something that we can modify.
     
  3. Xencored

    Xencored Well-Known Member

    I mean caching xenforo side mike, It's fine on all the other sites i use which use gravatar that's why I asked mate.

    Oh and yea them two avatars are none am using lol

    edit = typo's :cautious:
     
  4. Mike

    Mike XenForo Developer Staff Member

    We don't do any caching - the URL requests it from Gravatar directly. It may be an issue on their side...
     
  5. Xencored

    Xencored Well-Known Member

    hmm odd, well I did say above it was fine on all other sites I use "which use gravatar"

    my gravater url
    http://1.gravatar.com/avatar/9b3573db657b48621bcfddfe4ec71809?s=100&d=&r=G

    xenforo's gravater url
    www.gravatar.com/avatar/9b3573db657b48621bcfddfe4ec71809.jpg? see shows same image via the link but does not display this on xenforo. (even tho this IS the link xenforo is requesting)
     
  6. The Dark Wizard

    The Dark Wizard Well-Known Member

    I am having the same problem as Vodkaholic.
     
  7. Turt

    Turt Member

    For the record, I am getting the same issue. My Gravatar works on all other sites I use Gravatar on except XenForo. When I go to change my avatar here on this forum via Username > Avatar, the 'Use Gravatar' option is selected and is displaying my new avatar. However when I click 'Test' and/or 'Okay' to save my settings, the old avatar is still in use.

    I hope this helps in finding a fix for this minor issue.
     
  8. Mike

    Mike XenForo Developer Staff Member

    I'm currently playing around with this, though it looks like it's caching on their end at the Varnish level.
     
    CyberAP likes this.
  9. Turt

    Turt Member

    So in other words it might not have anything to do with XenForo? Thanks for trying to get this fixed Mike.
     
  10. Mike

    Mike XenForo Developer Staff Member

    Well, it basically definitely doesn't have anything to do with XenForo. We're using their API as they document. I'm just trying to see if there's a specific thing that we're doing that's causing this.
     
  11. Turt

    Turt Member

    No problem Mike, it's not a major issue of course, but I guess it does run through people's minds whenever they change their Gravatar and it doesn't work on XenForo. I'm glad that you're trying your best to find a solution. ;)
     
  12. Mike

    Mike XenForo Developer Staff Member

    Unfortunately, this definitely appears to be a Gravatar issue. We serve avatars directly from Gravatar, so we're at the mercy of their cache life time. Ok, that should be fine -- it's only 5 minutes. However, they're doing caching beyond that - at the Varnish level most likely, so it's not a client-side issue. If you set additional URL params, you can bust this caching on their end, but only for that URL.

    This is something they'd have to resolve. Note that it's not specific to XF URLs. It may be related to the size options they provide and them not expiring the cache correctly. Unfortunately, they don't have any contact form on their site...
     
  13. Turt

    Turt Member

    Well I've just tried using the links given in various help topics on their Common Questions page but it still doesn't clear the cache or allow for the newly uploaded image to show. I changed my Gravatar a couple of days ago so I guess I can give it a week to see if there is any progress. In regards to not having any sort of contact form or address on their site; they are run by Automattic, so I assume using their contact form would be most beneficial?

    How long ago did everyone else update their Gravatars? Just so we can get a specific period of time on how long Gravatars haven't been updated...

    If it helps Mike, my new Gravatar is in use on other sites except XenForo... WordPress displays it fine at least.
     
    Vodkaholic likes this.
  14. Xencored

    Xencored Well-Known Member

    I did say that some time ago mate to mike. has to be a XF issue all over sites are fine for me..
     
  15. Mike

    Mike XenForo Developer Staff Member

    Just because it happens on XenForo does not mean that it's actually related to XenForo.
     
  16. Xencored

    Xencored Well-Known Member

    Well if it works on other sites which use it just fine one would think it was the site which its not working on, But I get your point Mike. Is there any more news on this?
     
  17. melbo

    melbo Well-Known Member

    Vodkaholic, both of those urls match the image that I currently see as your avatar here.
     

    Attached Files:

  18. Xencored

    Xencored Well-Known Member

    indeed! dam shame am not using gravatar on this site anymore tho :p
     
  19. melbo

    melbo Well-Known Member

    And now you've changed it...
     
  20. Xencored

    Xencored Well-Known Member

    I was switching back to to do a few shots

    Here is what I see using gravatar

    Untitled.jpg
     

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